FAQ
Questions about UpLevel?
Straight answers. If we don’t know something for certain, we say so. Contact us for anything else.
About UpLevel
What is UpLevel Suite?
UpLevel Suite provides UpLevel Academy, an embedded customer-education solution for agencies using HighLevel. It gives agency customers access to unbranded HighLevel tutorials within their software experience.
Who is UpLevel Academy for?
UpLevel Academy is designed for HighLevel agencies that want a more scalable way to educate SaaS customers and reduce the amount of repetitive software training handled by their teams.
Product
What does UpLevel Academy include?
Unbranded HighLevel customer-training tutorials, made available inside customer sub-accounts, with a training library maintained by UpLevel.
Is UpLevel just a video library?
The tutorials are the mechanism. The purpose is embedded customer education: helping customers find guidance where they work so they depend less on your team for repeatable software questions.
HighLevel
Does UpLevel work with HighLevel?
Yes. UpLevel Academy is built for agencies using HighLevel and makes training available inside HighLevel sub-accounts.
Is UpLevel affiliated with HighLevel?
UpLevel Academy is a product of UpLevel Suite LLC for HighLevel agencies. Please contact us for details about any partnership status.
Videos
Are the tutorials branded?
UpLevel Academy tutorials are unbranded so agencies can provide training without directing customers into another company’s branded educational experience.
Are tutorials kept up to date?
UpLevel maintains the training library so agencies don’t have to recreate every tutorial themselves.
How many tutorials are there?
See the Video Library for the training currently available. We don’t publish a count until it is verified from the live library.
Implementation
How is UpLevel set up?
UpLevel is set up at the agency level, then training is made available across your customer sub-accounts. Exact setup steps are confirmed during onboarding.
Can we use UpLevel across multiple sub-accounts?
The current UpLevel offering supports unlimited sub-accounts.
Support
Does UpLevel replace our support team?
No. UpLevel is designed to handle repeatable software education, not replace your agency’s strategic, technical, or customer-specific support.
Who do our customers contact for account-specific help?
Your agency. UpLevel handles repeatable HighLevel education; your team remains the contact for strategy, configuration, and business-specific questions.
Pricing & Billing
How much does UpLevel cost?
UpLevel Academy is $67 USD/month.
Is there a long-term contract?
No. There is no long-term commitment.
Does the price change with more sub-accounts?
The current offering includes unlimited sub-accounts.
Guide your customers.Free your team.Scale your SaaS.
Give your HighLevel customers help where they need it and give your team more time to focus on the work that actually needs them.
MORE CUSTOMERS. NOT MORE SUPPORT.